Dunamoy Cottages and Spa Terms & Conditions

The following conditions govern all bookings made with Dunamoy. By booking, you accept the conditions whether you are booking as a solo guest, a group or on behalf of others. In addition, by visiting or using our website you agree fully to comply with the site terms and all safety notices and advices.  If you require any of our Terms and conditions read to you, including the safety notices around the venue or in the Spa, please advise prior to or upon arrival or to reception.

(1) Bookings

Any booking made can only be confirmed once payment has been made, either in full or when a 50% non-refundable deposit has been taken and confirmation of this has been sent by us (unless otherwise specified).

Upon completing your booking and receiving your confirmation you enter into a contract with Dunamoy on our stated terms and conditions as now described.
As a private business, we reserve the right to refuse any booking at any time.
Please check details as soon as your booking confirmation is received and inform us immediately of any discrepancies.  We cannot accept any liability if we are not notified of any inaccuracy within 24 hours after confirmation of your booking.

(2) Special-Requests

Dunamoy are happy to do everything we can to help guests with special requests or requirements. Please ensure we are made aware in writing or email, of any special requirements.  We will strive to meet any reasonable requests.   No guarantees can be given that any request will be met.

(2.1) Group-Bookings

This is a group of three or more people.   Special conditions may apply, and these will be advised at the time of booking. Cancellation charges and notice periods may differ and will be advised at the time of booking. 

Please see full cancellation terms below.

(3) Spa Use & Treatments

All clients wishing to undertake spa treatments must complete a pretreatment consultation form.  Any information affecting your treatment must be included on this form which will be held for up to 12 months.

Clients with medical conditions must have doctors pre-approval to attend.  

Our professional spa therapists will advise, adjust or refuse treatments in line with their knowledge and our professional insurance coverage.   

Children under the age of 12 cannot receive spa treatments at Dunamoy. 

Children over 12 years old but under 16 can have suitable 30 min treatments but must have their parents’ permission and a responsible adult in attendance for the duration.

No food is permitted within the thermal spa areas.

No glassware is permitted within the thermal spa areas (indoor or outdoor).

It is the client’s responsibility to read and adhere to all safety notices and guidance whilst visiting Dunamoy Spa.  Key safety information to adhere to is also available on:

• pool room doors, 
• all changing room doors 
• outdoor spa hall areas
• cold water drench bucket wall
• steam room exterior wall

If you require these instructions read to you or explained further, please inform spa reception upon arrival.

Note:  The Spa has several wet floor areas by nature of the environment so appropriate care and attention relative to your own ability must always be taken during your visit.  

Please never run or walk without due care and attention on wet areas. 

Always shower prior to spa pool use to remove body oils and debris, especially from your feet which can make pool entry slippy.  

Please enter the pool safely with care and attention via the non-slip tread on steps and using the handrail.  Do not attempt to enter the pool from any other area.  

The steam room has a steam on demand function, please read and adhere to the warning signage prior to use.  Always seek your doctors’ advice prior to use.  

It is essential to report any issues or incidents to our team immediately.  Dunamoy cannot be held responsible for not following these instructions.

(4) Deposits-and-Payments

A non-refundable deposit of 50% is required to confirm all bookings!

Payment is to be made in GBP. If booking with a rate displayed in another currency to this it will be converted into pounds sterling at the exchange rate in force at the time of booking. We cannot be held responsible for rate changes between booking and time of cancellation.
For corporate bookers with agreed credit terms payment to be made by bank transfer: (bank details are available on request) after making the booking online. A VAT invoice is available when requested.

Dunamoy does not take a security deposit for a cottage stay, however, we reserve the right to take “additional charges” to cover any and all breakages, damages, fees for extra cleaning or further accommodation charges incurred during your stay.   This may be taken up to 7 days after your departure.  You will be informed as to the issues requiring payment by email.

If a deposit does not reach us within the required time, we reserve the right to cancel any booking.   Please note we do not accept cheque or pay pal as a payment method.

(5) Cancellation Charges and Conditions.

All requests for cancellations must be made in writing/email, or the booker will be liable to pay us the full amount of the booking.   Your cancellation will not be effective until you receive confirmation by return from us.   

(5.1) Day Spa clients

• A non-refundable 50% deposit is required for all day-spa bookings.

• A minimum of 72 hours’ notice is required for cancellation or postponement of individual spa bookings to avoid 100% charge. 

• If a cancellation is received within 72 hours period of your booked treatment date 100% charge of your treatment will apply.

• Full payment will be taken if you do not attend your booking 

• The charge will be applied to the card provided at time of booking.

(5.2) Cottage Group Spa & Package Deals

• For group packages a 50% non-refundable deposit of the total cost of the reservation will be charged to your card to secure your booking.

• Any cancellations or reductions / amendments made before 14 days of arrival date can be made with no further charges (other than the 50% non-refundable deposit) being made to the credit card.  

• Any cancellations made within 14 days of arrival are subject to 100% fixed cancellation or amendment charge to be paid as compensation for loss suffered. 

• This will be charged to the credit card provided at time of booking.

(5.3) Cottage Accommodation 

• For cottage accommodation bookings, 50% non-refundable deposit of the cost of the total reservation is required.

• Any cancellations or reductions made after the time of booking but before 14 days of arrival can be made without further charges (than the 50% deposit) being made to the credit card.  

• Any cancellations made within 14 days of arrival are subject to 100% fixed cancellation or amendment charge to be paid as compensation for loss suffered. This will be charged to the credit card provided at time of booking.

• All guests are advised to take out personal holiday cancellation insurance to avoid any disappointment.   Dunamoy reserves the right to treat an early departure or reduction in the number of nights or cottages booked as a cancellation and cottage may be re-let and cancellation charges will apply. 

• Non-arrivals will be treated as a full cancellation and as such no refunds would be due. Transaction fees are not refundable in the event of a cancellation.

• Allow minimum of 14 days’ notice for cancellation or postponement to avoid 100% charge.  

(5.4) Gift Vouchers

Purchased Gift Vouchers have a 14 day cooling off period where you can request a full refund in writing/email to info@dunamoy.com  

After the 14-day period from the date of purchase refunds are NOT available.

To accept a gift voucher as a form of a deposit, we require the gift voucher code at the time of booking and this will be redeemed against the booking before confirmation is sent.   The same cancellation terms will then apply as described above.

After expiry of the voucher, Dunamoy will not carry over any value or replace the voucher.
Multiple Gift Vouchers may be redeemed in the same transaction up to the value of the goods being purchased.

Change is not given, If the full amount of the gift voucher is not used.  Gift Vouchers cannot be exchanged for cash or other gift vouchers.

Gift Vouchers will expire on the date marked on the Gift Voucher. Gift Vouchers presented after their expiry date will be treated as void and are non-exchangeable and non-refundable.

Please treat Gift Vouchers as cash in terms of security, they cannot be replaced if lost, stolen or damaged.

Gift Vouchers are void if damaged or distorted in any way and cannot returned or refunded, except in accordance with your legal rights.

Dunamoy reserves the right to refuse to accept a Gift Voucher which it deems to have been tampered with, duplicated, and damaged or which otherwise is suspected to be affected from fraud.

Dunamoy reserves the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the voucher if, at its discretion, it deems such action necessary. 

(6) Blue Light Discount

This discount will be applied to any direct booking made with Dunamoy.   An ID Card must be presented to receive this discount.   Please refer to our website for roles that qualify for this discount.  Blue light discount is available Sunday – Thursday.

If part of a group booking, the discount is only applicable to each member that presents an ID card.   It is not applicable to the group as a whole.

(7) Changes & Extensions

All requests for changes and extensions must be made in writing or email, or you will be liable to pay us the full amount of the booking.

Changes.  If you wish to change any detail of your confirmed booking, we will do our best to make the change, subject to any other resulting costs which may result in an increase or decrease in rate depending on the date and length of stay.

Extensions. If you wish to extend a stay please give us as much notice as possible in order to facilitate your request. All extensions are subject to availability and rate change.
Where notice to extend a stay has been given, we reserve the right to take all additional payments and charges from any credit/debit card used to make the original booking, or an invoice for the extended period will be sent via email and payment must be made by return.

(8) Pricing

When you make a reservation through our website, the rate you see on your search results page at the time of booking is the rate we apply and confirm to you. Rates are inclusive of VAT unless otherwise stated.

The rates we advertise are, to the best of our knowledge, correct at the date of publication but we reserve the right to change any rates based on season or availability. 

Prior to the booking being confirmed rates quoted are based on the rates prevailing at the time but are subject to change. Once a booking has been confirmed we will not change the rate quoted unless you amend the booking or our cost of supplying the accommodation changes as a result of tax changes or currency fluctuations beyond our control. 

VAT is charged at the rate in force at the time of booking.

(9) Check In / Check Out

Check in is available daily from 3pm.  Check out is before 11am.  

These timings are to allow for the cottage to be cleaned and inspected prior to the next booking.  

Late Check Outs can be requested when available.  These will be charged at the rate of £30.00 per hour.  

Any unauthorized stay will be charged at £30 per hour as above.  Any check outs beyond 2pm will be charged at a full day’s rate. 

If a late check out is required, please liaise with the duty manager upon arrival or during your stay to check availability. 02893349676.

(10) Extra Guests to the Self-Catering Cottages.

Visiting guests are very welcome however, the number of people occupying the property overnight may not exceed the number agreed at booking.  

Any additional guest rooms used will be charge at full rate, (E.G. a one bed cottage booked for two people who then use two rooms will be charged at a two-room rate etc.).

Guests are responsible for their visitors. All Non-residents must vacate before 10pm.  After this time, the lead guest will be charged for additional guests at the normal

 accommodation rate.

(11) Property is Inclusive of;

The property includes all costs towards rates, insurance, electricity, gas, crockery, cutlery, sheets and towels.  There is a living area with freeview television, a kitchen with gas hob, electric oven, fridge and benches.  A bathroom with toilet, sink, bath and shower attachment.  As self-catering cottage units, customers should bring all other personal items as required.  

 (12) Bins and Rubbish Collections

The main bins are in the car park and are emptied every Wednesday morning at 0700 AM. Most guests will empty their cottage bins regularly into the main car park bins, as they go or upon leaving.

(13) Breakages, Damages, Extra Cleaning of Cottages.

Guests are required to keep the cottages, furniture, fittings and effects in the same condition as on arrival. Inventories and condition reports can be provided at the start and end of the stay, if required, at an additional cost. You are required to notify us of any damage, loss or broken items or matters requiring general maintenance. 

Additional charges will apply to any and all breakages, damages or additional cleaning. If these are discovered after departure, we will notify you or the booker within 7 days of departure with full details and where possible photographic evidence. 

We expect the cottages to be left in a reasonable state of cleanliness and order on departure. An additional charge will be made for extra cleaning or specialist cleaning to return the cottage to a fit state for occupation. Additional charges may include compensation for loss of revenue in addition to cleaning and repairs.

The use of blue tack, sellotape or similar mediums to attach items to walls is strictly prohibited.

(14) Your Accommodation

All cottages are occupied as Tourism NI regulated self-catering holiday cottages. You will not be entitled to a tenancy or an assured short hold or assured tenancy.
If you or any member of your party fails to vacate at the end of the period you will be charged the appropriate accommodation charges for the continued period of occupation. 

No persons other than the guests have the right to stay overnight in the Cottages.
We cannot always guarantee an exact cottage prior to arrival. The maximum guests in any cottage is determined by the number of beds in the cottage and type of booking paid for, i.e. one bedroom or two-bedroom cottage.

(15) Long Stay Cleaning

For guests staying on a weekly basis, the cottages will be cleaned weekly. The day your cleaning is scheduled will be advised on arrival. 

Weekly housekeeping includes linen/towel change and general cleaning.

(16) Maintenance 

Routine maintenance is carried out regularly by our Management team; however, occasionally we may need access to your Cottage to carry out essential maintenance. We will normally give you notice except in the event of an emergency when we require immediate access.

(17) Security

Guests will be provided with a key to their cottage.  In the event of a lost key, an additional charge will be made for replacements of £20.  

If the door lock requires changed, the standard market charge for this will be taken at the time charged to the lead bookers card.

(18) Pets on Site:

• Pets are very welcome at Dunamoy, when booked in advance.  Pets will not be permitted without prior knowledge at time of booking. 

• As fantastic owners, we are sure your pets will always be controlled (due to onsite animals and birds, visiting dogs must always be on a lead when outside). 

• Pets are not permitted beyond the hallway door, they are not permitted in any of the bedrooms, bathrooms or carpeted areas.  

• Pets are not permitted on the furniture.

• When pets have been allowed access to the carpeted areas, bedrooms, bathrooms or on the furniture an automatic additional cleaning charge will be applied to the bookers card for specialist cleaning (£200-£350 per room).  

• If due to this additional cleaning the cottage is unable to be rented to the next guest an additional cottage rental charge will be applied to the pet owners / lead booker’s card.

• No pets are allowed in Owls Nest due to the carpeted flooring.

• Please note the policy on noise and extra cleaning.
  

(19) Guest Responsibilities During Your Stay.

Guests are expected to comply with all regulations while staying at Dunamoy.  If any guest breaches any of these conditions or the regulations, we reserve the right to request a guest vacate their Cottage immediately without refund.

(20) Storage

Where facilities are available and at the owner’s risk storage of luggage may be provided at an additional charge.

(21) Additional Charges:

As a guide additional charges include but is not limited to the following:

Cleaning, specialist treatment charges where more than routine cleaning is required due to misuse, animals or when smoking has occurred: £200-£350 per room.

Lost door keys: £20 – £100 Depending upon availability / locksmith charges for replacement locks.

Call out charge for locked out Guests due to key loss etc. £50

Storage of luggage; (dependent upon duration.)

(22) Smoking Policy

As per legislation in Northern Ireland, Dunamoy’s internal buildings are all Non – Smoking.  As such, guests agree not to smoke nor allow smoking inside the property at any time.  There will be a full cleaning charge of £350 per room per cottage where smoking occurs.  This is to pay for potential close out, furniture, carpet, curtain cleaning specialists etc.   Smoking is not permitted in any spa area.  

A roofed smoking area is provided in front of the cottages.

(23) Safety Notices.

For the safety of everyone at Dunamoy, please check that all electrical appliances are turned off, including any personal items you have brought with you such as hair straighteners, chargers etc.  The use of personal extension leads is not permitted.  Please ensure all electrical devices are turned off prior to exiting the cottage.

As with any new location, patrons are advised to familiarize themselves with the layout and evacuation areas.

Care should always be taken throughout the complex. Please adhere to the safety information displayed and report any issues immediately.  If you require any information read to you, please advise staff upon your arrival.

The speed limit for drivers within Dunamoy complex is 5mph maximum! There are animals, families with small children and clients who may not be able to quickly avoid speeding drivers.  Any driver speeding above this max or driving without due care and attention will be wholly liable for any collision damage.

Please adhere to all safety notices and guidance whilst visiting the Spa.  

The Spa has several wet floor areas by nature of the environment and care must always be taken during your visit.  

Please never run or walk without due care.   Always shower prior to spa pool use. 

Please enter the pool safely with care and attention via the non-slip tread on steps and using the hand rail.  Do not attempt to enter the pool from any other area.  

The steam room has a steam on demand function, please read and adhere to the warning signage prior to use.  Always seek your doctors’ advice prior to use.  

It is essential to report any issues or incidents to our team immediately.

23.1 Driving safely around Dunamoy

Only careful driving under 5mph is appropriate around Dunamoy site.  Children, animals and large livestock birds will be present.  Guests speeding or driving without care will receive one written warning. If the danger persists, offenders will be asked to leave. 

(24) Unacceptable Noise, Behavior or other Disruption to Guests at Dunamoy.

Guests are required to behave in a responsible manner, respecting the Cottages & Spa, the staff and their fellow guests.  

Any unacceptable behavior, noise, or other disruption to other guests at Dunamoy is not acceptable.  

An additional call-out charge will be made if the Management team is called out in response to a nuisance complaint and if not rectified immediately, further compensation for any and all loss will be deducted from the lead guest debit/credit card supplied for booking on a case by case basis.  

A statement of the “additional charges” will be sent to you in writing. If payment under a debit/credit card is declined, we reserve the right to invoice the booker or guest direct for these charges and pursue payment.  

(25) Insurance

Dunamoy are not responsible for the theft and/or damage of your personal belongings during your stay or spa use. Therefore, you are advised to ensure you have appropriate insurances in place. 

In addition, you are advised to ensure you have appropriate travel insurance to cover cancellation and medical expenses.

(26) Website

Considerable care has been taken to ensure that the content of our website (and/or other means of promotion or advertising) is correct but it is subject to amendment at any time without notice. All content on our website (and/or other means of promotion or advertising) is published in good faith. Given the above factors, we do not warrant that any of the content on our website (and/or other means of promotion or advertising) accurately or completely describes any of the apartments.   Our website (and/or other means of promotion or advertising) will only have a general representation of the accommodation shown.

(27) Liability

We are responsible for Dunamoy, subject to the following conditions.
All warranties, conditions and other terms implied by statute or common law or otherwise are, to the fullest extent permitted by law, excluded from any contract with us and these conditions shall apply in their place. 

However, nothing in these terms and conditions will affect your statutory rights if you are a consumer. Nothing in these terms and conditions limits or excludes our liability for death or personal injury resulting from negligence; or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us, or any liability that cannot by law be excluded. Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events).

However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (I) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the accommodation as made available on our website, (iii) the services rendered or the products offered by the supplier or other business partners, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the accommodation or any of our other business partners (including any of their employees, directors, officers, agents, representatives or affiliated companies) whose products or service are (directly or indirectly) made available, offered or promoted on or through the website, including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.   If you are booking for, as or on behalf of a business or business employee, that business shall indemnify us against all liabilities, costs, expenses, damages and losses (including any direct or indirect consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with your, or your business’s, breach or negligent performance or non-performance of these terms and conditions. If you are booking for, as, or on behalf of a business or business employee, our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of your booking shall be limited to the fees paid to us under your booking.

(28) Complimentary Internet Access: 

BT infinity is available free under the code Dunamoy (password given during check in).  Access is subject to the Dunamoy use policy. At peak times the bandwidth available for connection to the Internet may be under pressure due to the number of people connecting to the Internet, both internally and externally, and as this is out of our control, we cannot be held liable for this free service.

(29) Interruption to services: 

We will make every effort to ensure that guests enjoy a peaceful stay and Spa visit, however, cannot guarantee or be held responsible for any failure or interruption of services to the cottage or spa including electricity, water or any damage to telephone, broadband/ internet and other communications, including disruption or noise caused as a result of repair works being carried out in another part of the property. Where we are made aware of such failure or interruption, we will endeavor to rectify such services within a reasonable period at our Cottages.

(30) Lost Property

All your possessions should be removed from our premises with you when leaving Dunamoy. We will use reasonable endeavors to store any lost items for up to 30 days after your departure date. After 30 days items not reported lost will be deemed as unwanted items so disposed of accordingly.

Please email: info@dunamoy.com for enquiries relating to lost items.

(31) Complaints

In the unlikely event that you are dissatisfied with any aspect of your visit to Dunamoy please notify the duty manager as soon as possible in the first instance. If you do not give us the opportunity to resolve a problem during your stay, this may affect the final outcome of any complaint received.
We aim to deliver the best possible customer service, but in the unlikely event that you are dissatisfied with our service, please contact The Management Team via info@dunamoy.com


(32) General

We reserve the right to change these conditions from time to time. These conditions shall be governed by and construed in accordance with UK/ NI law who shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these conditions and any matter arising from them.